Refund Policy

Because AI generation and digital credits can be consumed immediately, completed purchases and used credits are generally non-refundable except where this policy or mandatory law provides otherwise. This policy does not limit consumer rights that cannot legally be waived.

If you made a purchase by mistake and have not used any credits or subscription benefits from that purchase, contact support as soon as possible. We will review the account, transaction status and applicable law. Approval is not automatic and payment-processor fees may be non-refundable where permitted.

Credits used for completed generations are not refundable merely because you dislike an output, the result differs from your prompt or another model would have performed differently. AI output is probabilistic. Use lower-cost settings or free credits to evaluate a model before a larger purchase.

When our system confirms an eligible provider or platform failure, the credits reserved for that task may be returned automatically. Moderation rejections, unsupported inputs, user cancellation after processing begins, network loss on your device and violations of model or platform rules may not qualify. Contact support with the task ID if the credit status appears wrong.

Contact us promptly if you see a duplicate, incorrect or unauthorised charge. Include the account email, transaction date, amount and receipt identifier, but never send full card details. We may ask the payment processor to investigate and may secure the account while the review is open.

Cancelling a subscription stops future renewals but normally does not refund the current billing period. If your location grants a statutory cooling-off, cancellation or refund right, we will honour it. Use of credits or immediate digital performance may affect that right where the law permits.

Email support@seevido.org from the address linked to your account and include the order or invoice ID, reason and relevant task IDs. We review requests individually and return approved refunds to the original payment method. Bank and processor settlement times are outside our control.

Please contact us before starting a chargeback so we can investigate. Fraudulent or abusive disputes may lead to account restrictions, reversal of promotional credits and submission of transaction records to the payment provider.